Refund policy
Everything about returns, refunds and how we handle defective goods or wrong deliveries at Azurelle. Last updated: 17 August 2026.
1. Our 30-day return policy
You can return items to us within 30 days without giving any reason. The return period is 30 days from the day you receive your delivery. The period therefore starts with the delivery of the goods.
To start a return, you must inform us (Azurelle, Lumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States, E-Mail: info@azurelle-boutique.com) of your decision by a clear statement by email. To meet the return deadline it is sufficient for you to send your communication before the 30-day period has expired.
2. Refund
If you return items in line with this policy, we will reimburse all payments received from you for the returned goods, without undue delay. We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees from us as a result of the reimbursement. In practice, we refund within 5 business days of receiving and inspecting your return (see section 7). Depending on the payment provider it can take a few more days for the credit to appear on your account or card statement.
3. Returns step by step
- Notify us: write a short email to info@azurelle-boutique.com with your order number and a clear statement that you want to return the goods. Any clear wording is fine, and email is simply the fastest route. Please never send goods anywhere other than our returns address.
- Packaging: pack the goods securely, ideally in the original packaging. The goods should be returned unworn, unwashed and with all original tags attached.
- Shipping: send the parcel to our Warehouse & Returns Address: Azurelle Returns, 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States.
- Keep proof: keep the drop-off receipt with the tracking number until the refund is complete. It serves as proof of your return.
- Receive refund: after receiving and checking your return, we refund the purchase price within 5 business days to your original payment method.
4. Condition of returned goods
Please return the goods unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on to check fit, characteristics and features, as is usual in a physical shop, is of course allowed and does not affect your return. Items that have been worn, washed or altered beyond such checking cannot be accepted for return.
5. Costs of the return
Return because of a change of mind: you bear the direct costs of the return. The amount depends on the carrier you choose.
Defective goods or wrong delivery: we cover the costs of the return. In this case please contact us at info@azurelle-boutique.com before sending anything, so we can arrange the process for you.
No restocking fee: we expressly do not charge a restocking fee. A return costs you nothing from our side.
6. Exchange
An exchange for a different size or color is possible. If you would like a different size or color, please register the exchange in advance by email to info@azurelle-boutique.com, and we will then confirm the next steps.
7. Defective goods or wrong delivery
Should an item arrive defective, or should you have received a wrong delivery, please contact us promptly at info@azurelle-boutique.com, ideally with your order number and a photo of the item. In this case we cover the return costs and arrange a replacement or a refund. Your statutory rights remain unaffected by these returns terms.
8. Order changes and cancellation
If you want to change or cancel an order, contact us as soon as possible at info@azurelle-boutique.com. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day usually enter processing the same day. Once an order has been handed to the carrier, changes or cancellation are no longer reliably possible; in that case you can use the 30-day return policy after delivery.
9. Questions about returns
For questions about your return, email us at info@azurelle-boutique.com (Monday to Friday, 8:00 AM to 3:00 PM EST/EDT (Eastern Time)).
Related policies
Contact
Azurelle
Business Address: Lumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
Warehouse & Returns Address: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States
E-Mail: info@azurelle-boutique.com
Support by email and phone: Monday to Friday, 8:00 AM to 3:00 PM EST/EDT (Eastern Time)