FAQ
Ordering
How do I place an order?
Choose your product, select color and size, and add it to the cart. At checkout you enter your delivery address and payment details and confirm the order. You receive an order confirmation by email right after checkout.
Can I change or cancel my order?
Yes, as long as the order has not been handed to the carrier yet. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day usually enter processing the same day, so please email us as soon as possible at info@azurelle-boutique.com with your order number. Once the parcel is with the carrier, changes are no longer reliably possible, but you can use the 30-day return policy after delivery.
Shipping
How much does shipping cost?
Shipping is free on every order within the United States. There is no minimum order value and no handling fee.
How long does delivery take?
Processing takes 1-2 business days (Monday to Friday). After handover to the carrier, transit takes 5-8 business days. In total, your order arrives within 6-10 business days. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same day.
Which countries do you ship to?
We deliver within the United States only. If a country cannot be selected as the delivery country at checkout, shipping there is currently not possible.
How can I track my order?
As soon as your order leaves our warehouse, you receive a shipping confirmation email with your tracking number. With that number you can follow your parcel online. Details are on our Track your order page.
Returns and refunds
How long can I return items?
You have 30 days from the day of delivery to return items. The deadline is met when you notify us within the 30-day period. The full process is described in our Returns & refunds policy.
Who pays for the return?
If you return an item because you changed your mind, you pay the return shipping; the amount depends on the carrier you choose. If an item arrives defective or we sent the wrong item, we cover the return costs. We never charge a restocking fee.
When do I get my refund?
After your return arrives and is checked, we refund the purchase price within 5 business days to your original payment method. Depending on the payment provider, it can take a few more days for the credit to appear on your statement.
Can I exchange an item for a different size or color?
Yes. Please register the exchange in advance by email to info@azurelle-boutique.com, and we will confirm the next steps.
What condition do returned items need to be in?
Please return items unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on at home, as you would in a fitting room, is of course fine.
Product and sizes
Which sizes are available?
Clothing runs from XS up to 4XL or 5XL depending on the style; the available sizes are shown on each product page. Shoe sizes are shown in US sizing, as listed on each product page. We do not offer made-to-measure or half sizes beyond what is listed.
How do I choose the right size?
On each product page, the "Size and fit" tab lists the available sizes for that product. If you are between sizes or unsure, email us at info@azurelle-boutique.com before ordering, and we will help you choose. If a size still does not work out, an exchange for a different size is possible.
Are the colors in the photos accurate?
Each color variant is shown with its own photos on the product page, so the images match the variant you select. Screens can render colors slightly differently, so minor differences between your screen and the item are possible.
Payment
Which payment methods can I use?
The available payment methods are shown at checkout and in the footer of every page. We accept the major cards and wallets listed there; the exact selection depends on your device. Details are on our Payment policy page.
Contact
How do I contact customer service?
Email us at info@azurelle-boutique.com or use the form on our contact page. Our support hours are Monday to Friday, 8:00 AM to 3:00 PM EST/EDT (Eastern Time).
Contact
Azurelle
Business Address: Lumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
E-Mail: info@azurelle-boutique.com
Phone: +1 (307) 500-3489
Support by email and phone: Monday to Friday, 8:00 AM to 3:00 PM EST/EDT (Eastern Time)